|Taxi-Master, Dispatch Software||✓||✓||✓|
|TM Driver, Driver App||✓||✓||✓|
|TaxoPhone, Branded Taxi Booking App||✓||✓|
|Taxi Service Pre-configured Website||✓||✓|
|Number of Drivers||up to 10||up to 35||up to 120*|
|Number of Call Center Staff||up to 2||up to 5||up to 10*|
|Remote Service Desk Support||✓||✓||✓|
|Learn more||Learn more||Learn more|
Our service is one of the largest carrier in Kazakhstani city of Uralsk. Our transportation services have been in good demand for 10 years due to reasonable prices and high quality of serving.
After we implemented Taxi-Master, we got a several-fold growth of filled orders. When using the program it takes dispatchers a couple of seconds to process a ride request. Today our service can process more than 1000 requests per day, which is 3 times as many than before using Taxi-Master
Thanks to the software, dispatchers can see the whole city spread before their eyes. Online maps help to find any organization’s location by its name.
One of Taxi-Master’s advantages is the ongoing tracking of cabs. Dispatchers find it handy to be able to monitor cabs in real-time mode. Software shows operators which driver has already picked a passenger up, and which one is free and waiting for the order.
In Asia, we use automated reports. The system gathers all data about calls, ride requests, sums for filled orders. Having noted the most active passengers we can offer them bonus points and discounts on our services. Reports help us to effectively control business and reward our best customers.
We chose Taxi-Master due to several reasons.
First, we were interested in order processing app. We needed it work on both iOS and Android devices. Taxi-Master can run on both platforms. Therefore, we can hire drivers that use different smartphones. We automated the order distribution process by means of software: the nearest cab is sent to a customer. Everyone gets advantages: drivers save time and petrol, customers get promptly delivered cabs and don’t be late at work or a meeting.
The second important feature of Taxi-Master we use is priority system for drivers. It lets more efficient and responsible ones get orders before other drivers. High priority motivates to work more efficiently and bring more profits. As a result, we give orders to the best drivers and engage reliable people, whom our customers feel safe and easy with.
The third reason is dispatcher’s convenience. Due to maps and GPS navigation, operators can see drivers in plain sight, which is especially important for working in a metropolitan city. In general, software is quite comprehensible and fast, it possesses full functionality.
When choosing taxi dispatch software we pursued two aims: to raise our work quality and get a possibility to control staff. Taxi-Master software solved both tasks in short terms.
Operator’s tasks shrank to taking phone calls and put right address data into the system, after which software automatically generates a new order and starts searching a cab. Autoinformer sends notifications to customers, while dispatchers keep on processing requests.
Maps is another advantage helping at work. In such a big city as Saint Petersburg, we see it important to find locations and routes quickly. Online maps meet this challenge efficiently. Operators can not only track cabs’ moving, but also easily inform drivers how to reach locations faster.
Thanks to special tablets in cabs, we managed to balance order distribution among drivers. Now all orders are distributed one after another through mobile app, which allows us to avoid tension and conflicts among staff.
Significantly, now we control statistics for income and filled orders. With the help of reports system, we can monitor growth dynamics for each district of the city, where our cabs work.
We would like to thank Taxi-Master support team which tries to answer immediately all our questions that appear in the course of using the system.