Taxi dispatchers play a crucial role in the operation of a taxi fleet, coordinating drivers and ensuring timely order fulfillment. In recent years, there's been a growing trend towards automating dispatch processes.
Taxi companies are implementing:
- Automatic order distribution systems that take into account driver location, road congestion, and passenger wait times.
- Automated notifications to alert drivers about accidents and inform customers about their current order status, discounts, and bonuses.
- Web offices for remote operators who work outside the office.
- Self-service web offices for corporate clients.
- Order exchange platform between other taxi companies.
These trends aim to improve the efficiency of taxi fleet operations, enhance customer service quality, and optimize resource utilization. The functionality for automating driver and dispatcher tasks is available in the Taxi-Master software suite.