Taxi-Master
03.10.2023

5 Reasons to Choose Taxi Software Over Radios

Taxi companies relying on radio communication for its drivers face several challenges, including reduced profits, fewer orders, high driver recruitment costs, driver turnover, difficulties in monitoring dispatchers and drivers, and inadequate business process organization.

Business automation offers a solution to these issues. Here are the top 5 reasons why you should transition from radios to taxi software:.

1. Increased Order Processing Efficiency

Consider the typical process of radio-controlled taxi orders:

  1. The customer contacts the dispatch center and provides the final destination.
  2. The dispatcher calls the driver, who may still be on a previous trip, necessitating contacting another available driver.
  3. The operator contacts the customer again, providing a car number and estimated arrival time.
  4. Meanwhile, other customers attempt to call the taxi service but face difficulties reaching the busy operator.
  5. During this time, the driver might forget the address or arrive at the wrong location, requiring further communication with the dispatcher.
  6. After 20 or 30 minutes, a tired and dissatisfied passenger finally gets their ride.
While this is an exaggerated example, it underscores the inefficiency caused by constant phone calls, resulting in wasted time and dissatisfied customers.
Increased Order Processing Efficiency
Increased Order Processing Efficiency
Now, consider the taxi ordering process with taxi software:

  1. A customer calls the service or uses the app to request a taxi.
  2. The operator has access to the entire order history, client details, and saved addresses, streamlining the current order placement.
  3. Information about the order is transmitted to the nearest available driver with no ongoing trips.
  4. The customer receives a notification with the license plate number and driver's name.
  5. The entire process takes no more than 10 minutes, and the car arrives at the passenger's location.
The passenger finds it convenient to use an application for taxi services.
The passenger finds it convenient to use an application for taxi services.

2. Enhanced Customer Loyalty

Taxi dispatch software boosts customer satisfaction and loyalty through:

  • Faster order reception and fulfillment.
  • Photo inspection capabilities enabling monitoring of vehicle cleanliness and condition.
  • Upfront trip cost visibility in the app, allowing passengers to plan expenses.
These factors contribute to a convenient and reliable service, increasing the likelihood of repeat orders.
Enhanced Customer Loyalty
Enhanced Customer Loyalty

3. Improved Driver Satisfaction

Taxi software minimizes staff turnover by offering drivers the following advantages:

  • Flexibility in choosing work schedules and starting shifts at their convenience.
  • One-click online shift payment.
  • A prioritization system that allocates complex orders to willing drivers.
  • Consistent order distribution via automation and prioritization.
High-performing drivers receive higher priority, leading to increased trips and earnings.
Improved Driver Satisfaction
Improved Driver Satisfaction

4. Dispatcher Efficiency

The software records all operator-customer conversations, facilitating conflict resolution and dispute handling, ensuring comprehensive dispatcher oversight.

The system, not operators, determines which driver receives orders, ensuring equitable trip allocation. The program's efficiency eliminates the need for callbacks to clarify details, as all order information is stored.
Dispatcher Efficiency
Dispatcher Efficiency

5. Competitive Advantage

Adopting taxi software enables faster order processing, better service, increased trip scheduling, and improved driver and operator performance. This translates to passengers choosing your service over radio-based competitors more frequently.
For more details on how the Taxi Master program and driver application work, please consult your manager.
Taxi solutions focused on your brand
Constantly improving software that is built by the needs of taxi industry
Manage employee privileges and view reports through a user-friendly web services interface.
Web apps
Automatically matching rides with the closest available drivers to increase earnings.
Driver app
User-friendly mobile app for customers with a familiar interface to all app users.
Branded mobile app
Manage call operators, drivers, cars, tariffs, clients, view statistics, and more.
Control Panel

Taxi solutions focused on your brand

Constantly improving software that is built by the needs of taxi industry
Control Panel
Manage call operators, drivers, cars, tariffs, clients, view statistics, and more.
Branded mobile app
User-friendly mobile app for customers with a familiar interface to all app users.
Driver app
Automatically matching rides with the closest available drivers to increase earnings.
Web apps
Manage employee privileges and view reports through a user-friendly web services interface.
Taxi-Master software
for your taxi business
Scalable, Customizable, Out-of-the-box
BIT-Master is a Taxi-Master software developer, an international IT company with over 19 years of experience, a leader in the development of taxi software and services. BIT-Master is the creator of the Taxi-Master software, mobile applications for passengers and drivers, as well as dozens of services, thanks to which dispatchers and taxi companies can use the best solutions.
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