5 Reasons to Choose Taxi Software Over Radios

Taxi companies relying on radio communication for its drivers face several challenges, including reduced profits, fewer orders, high driver recruitment costs, driver turnover, difficulties in monitoring dispatchers and drivers, and inadequate business process organization.

Business automation offers a solution to these issues. Here are the top 5 reasons why you should transition from radios to taxi software:.

Consider the typical process of radio-controlled taxi orders:

1. The customer contacts the dispatch center and provides the final destination.
2. The dispatcher calls the driver, who may still be on a previous trip, necessitating contacting another available driver.
   
3. The operator contacts the customer again, providing a car number and estimated arrival time.
   
4. Meanwhile, other customers attempt to call the taxi service but face difficulties reaching the busy operator.
   
5. During this time, the driver might forget the address or arrive at the wrong location, requiring further communication with the dispatcher.
   
6. After 20 or 30 minutes, a tired and dissatisfied passenger finally gets their ride.
   

While this is an exaggerated example, it underscores the inefficiency caused by constant phone calls, resulting in wasted time and dissatisfied customers.

Now, consider the taxi ordering process with taxi software:

1. A customer calls the service or uses the app to request a taxi.
2. The operator has access to the entire order history, client details, and saved addresses, streamlining the current order placement.
   
3. Information about the order is transmitted to the nearest available driver with no ongoing trips.
   
4. The customer receives a notification with the license plate number and driver's name.
   
5. The entire process takes no more than 10 minutes, and the car arrives at the passenger's location.
   

Taxi dispatch software boosts customer satisfaction and loyalty through:

• Faster order reception and fulfillment.
• Photo inspection capabilities enabling monitoring of vehicle cleanliness and condition.
  
• Upfront trip cost visibility in the app, allowing passengers to plan expenses.
  

These factors contribute to a convenient and reliable service, increasing the likelihood of repeat orders.

Taxi software minimizes staff turnover by offering drivers the following advantages:

• Flexibility in choosing work schedules and starting shifts at their convenience.
• One-click online shift payment.
  
• A prioritization system that allocates complex orders to willing drivers.
  
• Consistent order distribution via automation and prioritization.
  

High-performing drivers receive higher priority, leading to increased trips and earnings.

The software records all operator-customer conversations, facilitating conflict resolution and dispute handling, ensuring comprehensive dispatcher oversight.

The system, not operators, determines which driver receives orders, ensuring equitable trip allocation. The program's efficiency eliminates the need for callbacks to clarify details, as all order information is stored.

Adopting taxi software enables faster order processing, better service, increased trip scheduling, and improved driver and operator performance. This translates to passengers choosing your service over radio-based competitors more frequently.

For more details on how the Taxi Master program and driver application work, please consult your manager.