Consider the typical process of radio-controlled taxi orders:
- The customer contacts the dispatch center and provides the final destination.
- The dispatcher calls the driver, who may still be on a previous trip, necessitating contacting another available driver.
- The operator contacts the customer again, providing a car number and estimated arrival time.
- Meanwhile, other customers attempt to call the taxi service but face difficulties reaching the busy operator.
- During this time, the driver might forget the address or arrive at the wrong location, requiring further communication with the dispatcher.
- After 20 or 30 minutes, a tired and dissatisfied passenger finally gets their ride.
While this is an exaggerated example, it underscores the inefficiency caused by constant phone calls, resulting in wasted time and dissatisfied customers.